Leni Lunderman.

Tata Consultancy Services

Senior Engineer, Software Professional Services

ServiceNow account delivery across HRSD, Employee Center, and AI-powered automation, with a focus on engineering quality and mentoring.

• Design and deliver ServiceNow platform solutions for enterprise employee experience use cases, backed by 4+ years of HRSD and Employee Center expertise
• Translate complex business requirements into scalable system capabilities, user stories, and clear acceptance criteria
• Support enterprise service reliability — proactive monitoring, SLA adherence, and identifying self-healing automation opportunities

• Now Assist
• Agentic workflows
• CI/CD
• Test automation

ServiceNow

Technical Consultant, Autonomous Employee Experience Solutions

Delivered 8 end-to-end HRSD implementations and 2 Employee Center initiatives across 12 enterprise clients, including Royal Bank of Canada, Charles Schwab, Fidelity, Baxter, and CommonSpirit Health.

• Led the Charles Schwab Employee Center redesign across UX/UI.
• Delivered CommonSpirit Health’s first Workplace Service Delivery implementation.
• Applied Now Assist and agentic AI automation while mentoring junior consultants.

Greater Boston · Independent

Software Engineer | Web Developer

Built and maintained full-stack web applications for small businesses across the Greater Boston area, developing strong foundations in JavaScript, React, REST APIs.

• Architected and delivered full-stack applications from end to end, covering requirements analysis, development, testing, and ongoing maintenance
• Designed flexible APIs and integrated third-party services, applying object-oriented principles to build reusable and scalable front-end systems
• Optimized front-end performance using browser APIs and modern web technologies including HTML, CSS, JavaScript, React, and Python

• JavaScript
• React
• REST APIs

Center Centre-UIE

Web Developer | Email Specialist

Designed and developed web experiences for a specialized UX training organization, contributing to both digital communications and front-end development while supporting a small, fast-moving team.

General Assembly

Software Engineer Immersive Fellow

Completed an intensive 500+ hour, 12-week full-stack software engineering program, designing and building multiple applications from scratch using MVC frameworks, object-oriented programming, and RESTful APIs.

Web Development

Web Developer

Built and maintained WordPress and WooCommerce e-commerce experiences, including online stores with 500+ products, alongside custom HTML5, SCSS, and JavaScript applications. Delivered responsive, tailored web solutions and supported ongoing development and maintenance to meet each client’s evolving needs.

Atus Tecnologia e Comunicação

Founder

Founded and ran a technology and communications company, including building an internal ticketing and help desk system and I led the development of One Enterprise Management — an internal ticketing and communications system featuring administrative, interpersonal, and security modules, user management, and help desk functionality.